Last Updated: January 26, 2016
The winter storm that brought hazardous conditions across the Southeast and Northeast regions of the U.S. this past week is still leaving difficult conditions and continues to affect FedEx operations. Unavoidable service delays should be expected due to local road conditions. FedEx is committed to providing service to the best of our ability in areas affected by the storm and as local conditions allow. We will continue to monitor the situation to minimize the impact on service.
Please continue to check FedEx Service Alerts for updates.
Up to date information on weather advisories can be found at the National Weather Service .
FedEx cares about your safety and we encourage you to prepare for natural disasters. Click here to learn how to prepare your family. To prepare your small business, click here to download a free preparedness checklist.
Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the storm. In the event of evacuations, shipments not delivered before the storm will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.
Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.
Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Consistent with the provisions of the FedEx Service Guide, shipments delayed due to the storm are not eligible for a refund or credit under the money-back guarantee policy.